Employment - Cleaning
Cleaning Partner
- Per hour cleaning plus Tips & Bonuses
- Starting Pay different by Experience
- Refer to details on job post.
- Transition to Team Leader of Work From Home
Team Leader
- Per hour cleaning plus Tips & Bonuses
- Starting Pay different by Experience
- Refer to details on job post.
- Transition to Work From Home
Work From Home
- Per hour cleaning plus Tips & Bonuses
- Starting Pay different by Experience
- Refer to details on job post.
- Our Highest paid position
Full-Time (M-F, 7:45-5:00), Part-Time (3-4 days a week, 7:45-5:00)
Our Goal is to get you to the highest pay rate, in the fastest time.
You don’t need cleaning experience. We can train anyone to be a great cleaner, Team Leader, and our highest paying position Work From Home cleaning houses by yourself. Our paid training program will teach you everything you need to know about cleaning, running a cleaning team, and managing customers. If you’re willing to learn, we will teach you.
Apply in 2 easy steps:
1. Review Typical Work Day & Pay Examples – Click the links for important details
Cleaning Partner or Team Leader (click here)
Work from Home – Individual Cleaner (click here)
2. Complete your Application
We’ll contact you after you submit your application, usually within one business day and often within a few hours.
Requirements to Get Hired
If you meet our requirements, we’ll hire you.
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Live within 45 minutes from our service centers in Timberwood Park.
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Pass a criminal background check
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Move at a good pace
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Physically fit enough to clean for 6 hours a day with an average job time of 2 hours.
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Can easily bend down and go to one knee
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We will test when you come in to complete the paperwork. You have to bend down to each knee twice without struggle or aid.
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5’2″ in height or taller
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Coachability – Can follow instructions and learn our way of cleaning quickly
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Pleasant personality and can get along with others. This is a big one. No drama queens.
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You are applying for an open position.
Training & Onboarding Schedule
Most maid companies require experience. We don’t because we invest the time and money to train you. No other maid company invests this much in their cleaners, and that’s just one example of how we’re the best employer for professional cleaners.
Day 1 & 2: Practical Training. All new cleaners start with Practical Training. During these two days of practical training, a trainer will be right by your side. They will demonstrate how to clean a room and then watch & coach you while you clean. We typically clean 3-4 houses a day so in two days you will get one-on-one training for 6-8 houses.
We’re looking for Work Speed and Coachability.
Work speed is about moving with purpose and not going slow. Your speed will increase as you learn how we clean but you can’t be slow. On a scale of 1-10 with 10 being the fastest, you need to work at an 8 speed. And never sacrifice quality for speed, and you don’t have to. We’ll teach you the most efficient way to clean so your energy stays high all day. You don’t have to work yourself to death, so going too fast is a problem too.
Scroll down this page to watch a cleaner from Maid Training Academy cleaning a bathroom. This is the speed we need. It doesn’t look fast but it sure ain’t slow and watch her transition from one task to another without interruptions. Fast forward the video to about 9 minutes in and watch about 10 minutes of the video.
Coachability is super important. We will teach you, but you have to remember and execute exactly how we teach you. Anyone can learn to be a great cleaner if they apply themselves.
Your first two days of practical training will show us if you can do this job or not. We can tell pretty quickly if you have the raw talent we need. Most people have it. But, if we don’t see it, we know it won’t be a good fit and your employment will end.
Do you like cleaning and do you want to continue? If you have no experience, we will ask you if you think this is something you want to do. Our goal is to hire people who like/love to clean, but most people don’t know if they really like to clean “professionally” until they try it. After a few days, you will know what it’s all about for the most part. We clean houses. That’s what we do.
Day 3 & 4: Work on a 3-person team. You are cleaning by yourself but on a 3-person team. When you work on a 3-person team you are not in the home as long. These shorter job times help to ease you into the physical requirements of working normal durations and it gives you a few more days to get your work pace to where it needs to be to work on a normal team of 2 cleaners.
Day 5: Work on a 2-person team. You should be ready to work on a team at an appropriate pace.
Day 6: Maid Training Academy’s certification program. They are the world leader in home cleaning training. This 8-hour program includes two classes both 4 hours long. It’s not hard but it is a lot of information. Everything you learn in these classes we use every day to clean houses.
Regardless of experience, all cleaners are required to complete Professional Cleaner Certification classes. This paid training will help you become a world-class home cleaner. If you have experience, you will be surprised how much you learn. Most veteran cleaners say about 30% of the information was new to them and very valuable. Like we say, if you’re good, we’ll make you better.
Day 7: Assigned to a Team. Once you are assigned to a team, your Team Leader will continue your training by providing you with written feedback every day.
Day 11: Internal Classes. Back in the classroom to learn more about It’s Maid Day, Products we use, cleaning Packages, and other Procedures. Plus an Ethics class, Employee Handbook class, and a Safety Class.
Cleaning is not hard if you have the right training and onboarding experience.
Do you want to see a 12-page Quick Start Guide now? Click HERE, to get a free copy of the guide. If you like what you see, continue the process by submitting your application.
Physical Requirements
If you have never been a professional house cleaner, there are a few things you should know.
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You don’t have to be young. Some of our best cleaners are in their 60’s
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This is an active job. You are constantly moving.
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Cleaners report they log between 10,000 – 15,000 steps a day when they are cleaning. Health experts suggest you get 10,000 steps a day. You’ll get that here.
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You’re NOT going fast, but you sure can’t be slow. Most people struggle at first getting to an appropriate professional work pace. Find the video below titled “Cleaning a Bathroom” to see the appropriate pace. It’s not fast but notice that she never stops until she is done with the room.
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You need to eat and snack during the day to fuel your body’s increased needs. This is not optional and it’s a rookie mistake. You are no different from a professional Athlete. If you don’t eat during the day, you will not make it through the day with the energy you need to do a good job and be safe.
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You will be bending and getting down on one knee throughout the home.
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The most physical part of this job is running the vacuum cleaner, followed by mopping floors
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Some of the homes require extended scrubbing like getting soap scum or stains off tubs and showers
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You will sweat. Our company shirts are NewEra sport shirts, they breathe and are very comfortable
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You will carry equipment and supplies into a home, and up and down stairs
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It may take you a month before you physically feel like you can do this job. Watch the video below, straight from our cleaner’s own mouth. Once your body gets used to this work, it gets much easier and you can do this work for as long as you want.
Physical Requirements
If you have never been a professional house cleaner, there are a few things you should know.
-
You don’t have to be young. Some of our best cleaners are in their 60’s
-
This is an active job. You are constantly moving.
-
Cleaners report they log between 10,000 – 15,000 steps a day when they are cleaning. Health experts suggest you get 10,000 steps a day. You’ll get that here.
-
You’re NOT going fast, but you sure can’t be slow. Most people struggle at first getting to an appropriate professional work pace. Find the video below titled “Cleaning a Bathroom” to see the appropriate pace. It’s not fast but notice that she never stops until she is done with the room.
-
You need to eat and snack during the day to fuel your body’s increased needs. This is not optional and it’s a rookie mistake. You are no different from a professional Athlete. If you don’t eat during the day, you will not make it through the day with the energy you need to do a good job and be safe.
-
You will be bending and getting down on one knee throughout the home.
-
The most physical part of this job is running the vacuum cleaner, followed by mopping floors
-
Some of the homes require extended scrubbing like getting soap scum or stains off tubs and showers
-
You will sweat. Our company shirts are NewEra sport shirts, they breathe and are very comfortable
-
You will carry equipment and supplies into a home, and up and down stairs
-
It may take you a month before you physically feel like you can do this job. Watch the video below, straight from our cleaner’s own mouth. Once your body gets used to this work, it gets much easier and you can do this work for as long as you want.
A place Professional Cleaners call home
It’s hard to believe a place exists that focuses on the success and happiness of its workers. Believe it now.
If you have cleaning experience, you will find many of the problems experienced by other cleaning companies or even by yourself, have been solved. Our goal is to constantly improve so we can always say “We are the best place to work for Professional Cleaners”.
We work with our people to reach common goals. Our people are involved in company decisions. We keep everyone in the loop. We listen, and we respond.
And yes, we pay more than anyone else. That’s important and we work hard every day to pay our people more than anyone else in the industry. We want our people to stay so compensation and benefits are important.
Big $ Bonuses for Quality
Earn bonuses if you get no complaints in 3 months. $100, the first time, $500 the next 3 times in a year. That’s a total of $1,600 a year in bonuses. We already pay more than any other maid service, and on top of that, we reward cleaners who perform at the highest level. We will teach you how to avoid complaints. Once you learn, it becomes easy to earn bonuses every 3 months. These cleaners earned $500 bonuses and so can you.
We are Family Oriented and Take Care of our People
Anyone can say they’re family-oriented but we put it in writing.
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No jobs scheduled to end after 4:45
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Last job (in the house) will end no later than 4:45 so you’re back to the office no later than 5:30 and typically you are back between 5:00 and 5:30. Our goal is to get you 6 hours of cleaning a day so you can maximize your weekly pay.
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Full-Time cleaners get 20 days (4 weeks or 160 hours) off your first year
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Full-Time employees can earn up to 6 weeks of time off
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Part-Time employees get unlimited time off (pre-approved, not call outs)
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Paid Time off
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You can earn 3 days of paid time at 6 months
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1 week (40 hours) paid after one year, 2 weeks after two years, and 3 weeks after three years
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We don’t count the following absences against your time off
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If schools close and you need to stay home with your children
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If your daycare closes
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Death in the family, and other life events outside of your control, up to 5 days but assessed 1 day.
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Insurance benefits for families and individuals
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We provide affordable insurance benefits like Dental and Vision insurance for individuals & families
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FREE Life Insurance covers every worker 24/7 at $25,000 for illness and $50,000 for accidents.
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We are genuinely nice people and we care about all of our cleaners and office staff
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Life is short and we believe having a positive and encouraging work environment is important
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We are happy people. This is hard work but we have fun with it. Everyone makes mistakes, but we learn from them and move on. We encourage each other and expect high performance through team and individual performance.
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Our goal is to train people to become world-class cleaners, but we know how to do that in a positive and encouraging environment. That helps to reduce stress which helps the family in many ways.
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We are grateful for the hard work and dedication to quality
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You will hear “Thank You” a lot here. We truly appreciate everyone on our team and you will hear it often. We do little things to show our appreciation so you are constantly reminded how important you are to us and to your customers.
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Other BIG Reasons you should Choose Us
There are several BIG reasons why you should choose us as your employer.
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We don’t clean nasty houses
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If the condition of the home exceeds a certain threshold we decline to clean the home.
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We are the largest maid service in GA and we tell 1-2 new prospective customers every week that their home is not a good fit for our services. Do they get mad? Yes. Every single time.
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Do we clean dirty houses? Of course we do, but not nasty. We have a well-defined and widely accepted definition of too nasty.
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We don’t tolerate bad customers
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Customers that hover or watch you the entire time you clean
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Customers that interrupt beyond reason
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Customers who argue in their homes with family or friends
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Customers who raise their voice
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Rude customers in general
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Any hostile work environment
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The list goes on and on. For real.
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Here is the good news…It’s rare to have a bad customer but it can happen.
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If and when it happens, we have a process to protect our people. We got your back. The office talks to the customer so you don’t have to. Once again it doesn’t happen often but when it does, we got it.
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The top reasons why people get fired
Our turnover rate is 1/3 of the industry average. We are the place people stay longer than any other maid company. We have employees who have been with us since the beginning and lots of cleaners have told us, this is the best place they have ever worked. We are always looking for ways to improve and encourage feedback all the time so we can always be the best place to work for professional home cleaners.
Top Reasons Cleaners Get Fired or Quit
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Attendance. 90% of our turnover comes from attendance problems. Although we have the most liberal time-off policy, not just in the maid business but any business, it’s still the main reason people leave or get fired. We provide new employees 20 days (4 weeks) their first year. Wow, 20? Yes 20. Most employers will give you 8-10 days your first year. We give you 20 on an accrual basis. If you divide 20 days by 12 months, you get 1.67 days, or 13.28 hours each month. Every month you get an additional 13 hours to add to your available time off. That is about 2 days a month. If you need more than 2 days a month then don’t apply for Full Time. Part-Time employees still have limits on calling out. What we need are dependable and reliable workers who can stay within our liberal and generous time off plan. If you can do that, then you can usually stay as long as you want.
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Work Pace, Quality, Coachability. About 10% of our turnover comes from people who work slow, have a hard time seeing and cleaning detailed, or not following all of our instructions on delivering high-quality cleaning. These issues are usually with people who have never cleaned before. It takes 2-4 weeks to learn how to clean at a high level. Once you learn it, you got it. The job becomes easy. It’s still hard work like any job is. You have to concentrate, not skip tasks and check your work closely.
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Don’t like cleaning houses professionally. The reason why most maid companies only hire people with experience is that people don’t really know if they like cleaning houses professionally until they do it for a few weeks. Most of our turnover is with inexperienced people in the first 4 weeks. To bad because they are just about at the point where things click and the job gets easier. Also, this is not the same as cleaning your own house or a friend’s house or even a few customers on the side. This is hard work, just like any job. You are on a time schedule that is doable, but you can’t be slow. We clean more than any other maid company and at the highest quality standards. We are looking for people who take pride in their work, like/love cleaning, and can appreciate all the little things we do for our people that makes our company the best place to work for professional cleaners. That’s why our customers love their service.
How You Get Paid in the Home Services Industry
The home service industry pays based on the job and not travel time. If you work for yourself or in any home service company like Heating & Air, Plumbing, Electricians, and Maid Service, you get paid for the job and not the drive time.
As a professional cleaner, you should get approximately 6 hours of cleaning at your Hourly Pay Rate and about 2 hours of driving every day. We do not pay for drive time unless the average drive time is over 30 minutes.
The detailed overview of cleaning on teams or working from home as an individual clearly points this out using examples of a typical day of a cleaner. Click here to return to that section of this page.
Top Complaints from Cleaners
These are the top complaints from new Cleaners.
Before you read this list, ask yourself, “What company would ever list this?” The answer is “A company that is honest and wants to be crystal clear on work conditions so you can decide ahead of time if you want to work here.” These complaints are typically from people with no experience as a professional house cleaner.
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The schedule of jobs and customers to be cleaned will change last minute
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Yup, that will happen. Not just with us but with any maid company or home service business.
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Customers cancel last minute and cleaners call out last minute. When that happens the office works hard and fast to rearrange the schedule so you maintain a full schedule.
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If your day starts out as a short day, the office’s goal is to book another job to fill in your day. That can happen all day at any time. Our rule is, “Be prepared to work a full day regardless of the schedule at the beginning of the day or at the moment.”
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Sometimes cleaners call out in the middle of the day or need help with a job. So jobs can be added last minute at any time.
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Our goal is to keep our people busy so they have a full paycheck. And we do a great job at that.
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We don’t get paid for drive time
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This is true unless the drive time is beyond 30 minutes. This is listed throughout this employment page, in multiple locations, and in several illustrations of a typical day showing paid time and non-paid time. So it’s not a secret, it is how the home service industry works, and most maid companies
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We do pay for drive time if your drive time is more than 30 minutes between jobs on average for the day. It’s not very often that you have a day with lots of driving but if you do, we will pay you at your normal cleaning rate if it exceeds 30 minutes on average for the day.
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Some companies (not many) will pay for drive time but not pay you much for cleaning time. The bottom line is what you make in a week based on when you arrive at the office and leave at the end of the day. Some maid companies that pay for drive time will pay their people $300 – $400 a week including drive time pay for an 8 hour day. Our people make $500-$600 a week starting pay for a 7-8 hour day with 6 of those hours being paid for cleaning PLUS tips and bonus pay. People who have been with us a year or work from home as an Individual Cleaner make $700-$800 a week. And you can make up to $1,000 the longer you work with us.
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We don’t get breaks throughout the day
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This is simply not true.
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A team of 2 cleaners will clean 3-4 houses a day. In between these jobs, they are sitting in the car driving to the next job. Teams often stop at a QT to use the bathroom, smoke (if they do), chill for a few minutes before continuing to the next job.
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In the past we would give cleaners a 30-minute break between jobs around noon, however over the years it became clear that our cleaners prefer to take a 15-minute lunch break and get to the next job so they can finish the day earlier. So we try to leave a 15-minute gap sometime around lunchtime.
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The complaints are usually when a team or one of the cleaners gets to the office late in the morning and they arrive at their first house late and now they don’t have time to stop for 15 minutes at a QT or someplace. That problem is solved by getting to work on time and not being tardy. Yup, we said it.
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Closing Comments:
Our goal is to be The Best Employer for Professional House Cleaners. We also know that we are not perfect. If mistakes happen we fix them right away. If we can improve how we do things, we will. We are always evolving and growing as a company. We know that our company is only as good as the people that choose to work with us. It’s just that simple. Thank you.